Our Simple Process

Report the accident to your Insurer or Accident Management Company and request they assign the job to Alton Cars. Our Customer Service Advisors will then contact you to make all necessary arrangements.

Our Vehicle Damage Assessors review the vehicle damage and compile a repair estimate. The estimate, along with images of the vehicle will then be sent to your Insurer or Accident Management Company.

Once the repair is authorised, your vehicle will be booked in for repairs (if not already onsite) and parts will be ordered.

Repairs will then start at the earliest opportunity and our Customer Services Advisors will keep in touch to provide regular updates and an estimated completion date.

As soon as repairs are completed, our Customer Service Advisors will contact you, to make arrangements to return your vehicle, and to take any applicable excess or VAT payments on behalf of your Insurer.

A minimum of a 3 year guarantee will be issued and you’ll receive a call from our Customer Services team to check that you’re happy with the repairs and service received.