Our Process

Our Simple Process

We’re committed to providing a first class and stress-free customer experience. We’ll keep you updated every step of the way throughout our easy 6 step process. 

Step 01
Step 03
Step 02
Report the accident.

Report the accident to your Insurer or Accident Management Company and request they assign the job to Alton Cars. Our Customer Service Advisors will then contact you to make all necessary arrangements.

Get an estimate.

Our Vehicle Damage Assessors review the vehicle damage and compile a repair estimate. The estimate, along with images of the vehicle will then be sent to your Insurer or Accident Management Company.

Repairs authorised & parts ordered.

Once the repair is authorised, your vehicle will be booked in for repairs (if not already onsite) and parts will be ordered.

Repairs commence.

Repairs will then start at the earliest opportunity and our Customer Services Advisors will keep in touch to provide regular updates and an estimated completion date.

Repair completion.

As soon as repairs are completed, our Customer Service Advisors will contact you, to make arrangements to return your vehicle, and to take any applicable excess or VAT payments on behalf of your Insurer.

Aftercare & our guarantee.

A minimum of a 3 year guarantee will be issued and you’ll receive a call from our Customer Services team to check that you’re happy with the repairs and service received.

Get a repair estimate.

Bring your vehicle into your local Alton Cars Repair Centre or use our easy online estimate form.


Contact us.

If you would like a repair update, more information on the services we offer or to discuss anything else.

Get in touch