FAQ...
Q / Do you guarantee work undertaken to my vehicle?
A / Yes, All work carried out by Alton Cars Group carries a lifetime warranty.
Q / My vehicle manufacturer dealer says I must have accident repairs undertaken by a dealer bodyshop or my warranty will be invalidated. Is this true?
A / No. All products used are manufacturer approved and we can undertake work to any make of vehicle and give the same guarantees as detailed above.
Q / Can I choose when I have my car collected and delivered?
A / We will endeavour to indicate morning, lunch or afternoon collections and deliveries which will be agreed with you in advance.
Q / Will all the work be undertaken?
A / We are only able to undertake the work approved by the insurance company that is directly related to the accident circumstances. If you are unhappy with the engineer's decision it is important you contact your insurance company immediately.
Q / Will you carry out any other work I want?
A / Yes. It is cost effective to have additional work carried out at the same time as another repair. And with our advanced "smart repair" system dents, chips and scuffs can be repaired at a fraction of the usual price.
Q / Will you investigate any existing problems with my vehicle?
A / We carry out a complete vehicle check before commencing work with any damage or faults noted. If you suspect any electrical fault to have been caused by the accident you must specifically inform your insurance company of this fault. We can only investigate this problem if it is authorised by your insurance company and not deemed to be an existing fault or the result of fair wear and tear.
Q / Will you MOT my car?
A / Yes - this can be carried out for you.
Q / What can cause delays to the estimated completion date?
A / Manufacturers parts may not be available or subject to back order.
The insurance engineer need to inspect the vehicle.
Additional parts may be identified during the course of repairs.
Q / What will I have to pay before release of my vehicle?
A / Any excess applicable.
Any contributions specified by your insurance company.
VAT if you are VAT registered.
The cost of any damage incurred to the courtesy car.
Any excess fuel consumption charges if applicable.
Any courtesy car valeting fees if applicable.
Any extended courtesy car usage fees if applicable.
Any re-delivery charges if applicable.
Q / Will my car be driven by road?
A / We endeavour to collect and deliver all vehicles by transporter although this is not always logistically possible. We may drive your vehicle by road unless you have specifically requested us not to do so in writing.
Q / Will genuine manufacturer parts be used when replacements are required?
A / Yes, we will use genuine parts where at all possible. Certified non-genuine parts will only be fitted with the permission of the vehicle owner.
